Research demonstrates how vital these two things are to a successful business.
82% of business owners say most of their new business comes from referrals
A repeat customer spends 67% more than a first time customer
It costs 10X more to acquire a new customer than it is to retain an existing one
More than 80% of customers want to share a positive experience
Frequency of a customer can be increased by Top of Mind awareness
Most customers will try something new because of a positive review or a friend’s recommendation